Ian "Easy" Crew

Easy Does It - Driving Growth Through Genuine Relationships

Dynamic and accomplished SaaS Account Executive and Account Manager with over a decade of experience driving growth, retention, and operational excellence across B2B and B2C SaaS organizations.

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Meet Ian "Easy" Crew

(and his beautiful forever partner "Paige")

I am a seasoned SaaS Account Executive, Account Manager, and Business Operations Consultant with a strong track record of building growth, opening new markets, strengthening client relationships, and improving operational efficiency. With over a decade of experience across SaaS, retail technology, and operations, I excel at understanding customer needs, simplifying complex workflows, and creating repeatable systems that scale. My leadership style is grounded in relationship-driven communication, transparent expectations, and a consultative approach that helps teams and customers thrive. I bring consistency, measurable execution, and the ability to quickly diagnose problems and turn them into clear strategies.

Professional Experience

Helping SaaS teams grow, retain, and optimize with proven strategies.

Weedmaps

Account Manager / Account Executive - Weedmaps Managed more than 130 SaaS retail accounts across multiple states while maintaining a 93 percent retention rate. Drove customer success through onboarding, product optimization, compliance guidance, and data insights using Salesforce and Tableau. Supported expansion across Maine, Washington, Oregon, and California. Balanced high-volume outreach with strategic account planning and problem resolution.

GrasshopperHub

Founder/BDR to Senior Account Manager - GrasshopperHub A hybrid role combining outbound sales, account management, and product collaboration. Worked with developers and leadership to shape platform features, improve user experience, and identify early technical needs. Helped build distributor and retailer relationships across WA, OR, and CA. Supported onboarding efforts and contributed to acquisition readiness.

Business Operations Consultant - Wiseman Appliance Led a full operational overhaul focused on restructuring communication, rebuilding workflows, and implementing a customized ERP system. Strengthened coordination between teams, reduced operational friction, and helped rebuild the company digital reputation. Guided leadership through decisions on staffing, scheduling, marketing, and customer experience. Improved operational visibility, reduced inefficiencies, and established long-term processes that restored stability and growth.